Support
Need help, found a bug, or have an idea? Here's how to get in touch.
Contact
Open a request on GitHub. Include your device (iPhone or iPad), your iOS version, and what happened.
Common questions
How do I pick up a piece?
Swipe a piece up out of the tray at the bottom and drag it onto the table. Swipe sideways along the tray to browse.
Can I build sections first?
Yes. Drop a piece next to a piece it belongs beside and they click together, anywhere on the table. Drag the whole section to its spot to place it.
How do I zoom?
Pinch with two fingers to zoom, and drag with two fingers to look around. One finger never moves the table. Use ••• → Reset zoom to go back.
Can I make the table bigger?
In a puzzle, tap ••• → Table size. Pick a preset, or turn off "Keep picture shape" to set the width and height yourself.
Does it work without internet?
Yes. Your photos, saved photos, the Collection and the next week of daily puzzles are kept on your device. Only browsing Explore needs internet. Open the app on Wi-Fi now and then to download upcoming puzzles.
Where do the photos come from?
From Wikimedia Commons Featured Pictures, shared by their photographers under free licences. Each photo's author and licence are in Settings → Photo credits & licences.
Is my progress saved?
Automatically. Puzzles in progress appear under "Pick up where you left off". With Settings → iCloud on, they sync to your other devices too.
How do I puzzle with someone?
Open a puzzle, tap ••• → Puzzle together, and invite them over FaceTime or Messages. They need PuzzleBro too. You'll see the pieces they're holding with a purple edge.
How do I use the Box helper?
Tap Box helper on the home screen, photograph the picture on your puzzle box, and pick how many pieces it has. Then tap Find a piece and photograph one piece, face up, filling the square. The best match is marked 1.
How do I unlock new piece cuts?
Finish puzzles: Chunky unlocks after 3, Victorian after 10 and Whimsy after 25. Pick a cut when you start a puzzle.